At our store, we strive to provide a seamless shipping experience for our valued customers. We offer fast and reliable shipping services to ensure your order reaches you promptly. Our shipping policy includes details about shipping methods, delivery times, and any applicable fees. We also provide tracking information so you can easily monitor your package's progress. If you have any questions or concerns about our shipping policy, don't hesitate to contact our friendly customer support team. Happy shopping!
Shipping & Delivery of Goods
Pizza Steel
Most of Pizza Steel are already made up and ready to ship the day of your order. We will deliver the goods you ordered to the delivery address you provided. Please make sure the address given is accessible. State all delivery address details clearly, including business name and other information that may help us get this to you as quickly as possible. We will use all reasonable endeavours to ensure that delivery is made within 5 – 7 days (within Australia) and 7 – 10 days (international) of payment being received by us.
Pizza Steel ORDERS:
Pizza Steel are made to order and generally take 1 - 2 weeks (depending on the quantity and material), or some of our specialised products are made to order and may take a little longer.
ANOVA Precision Oven Baking Steel:
ANOVA Precision Oven Baking Steel (400x300x8mm) is generally in stock @$215.00 and will be shipped within 2-3 days of receiving your order and payment.
Custom Sizes & Shipping
We understand that not all ovens are the same. If you need a different size, we can cut custom Pizza Steels to suit your setup.
Just get in touch with your dimensions, and we’ll let you know what’s possible. All orders are prepared and shipped from our Perth workshop. We ship across Australia and can arrange international delivery on request.
Refund policy
REFUNDS, REPLACEMENTS AND CANCELLATIONS
Please choose carefully as refunds are not normally provided where you have simply changed your mind, made a wrong selection or simply found a similar item cheaper somewhere else. We recommend you carefully preview any proposed Orders before adding to your Shopping Cart and proceeding with you Order.
Any claim regarding damaged or defective goods must be made within 48 hours of receipt of the goods and you must provide to us the date of purchase, and documents evidencing the delivery of the product and proof of return of the product to us.
To return any item please e-mail us or telephone +61 8 6146 2222.
Please indicate the reason for the return, and whether you would prefer a replacement, exchange or a refund.
We shall endeavour to complete all online refunds within approximately 30 days of the return of the goods. All refunds will be made according to the original method of payment. Please note that we do not refund the cost of delivery except if your return is the result of an error made by the Online Shop. Once you have notified us that you are cancelling your order, any sum paid to us from your credit card will be credited to your account as soon as possible and in any event within 30 days of your order provided that the goods in question are returned by you and received by us in the condition they were delivered to you.
Order Cancellations
Please choose carefully. Once an Order has been accepted, no cancellation of that Order is valid unless you have received our written communication endorsing the cancelled order. Please note that a 20% restocking fee may apply. e-mail us or telephone +61 8 6146 2222 to cancel an order. You can contact the ALLOY Monday to Friday 9am to 4pm.
Cancellation of Orders by Pizza Steel
We reserve the right to cancel the order if we cannot deliver to your area.